Customer Experience · Hurghada

Customer Experience Lead

Ref ACS-1130Interviewed and referenced by ACS

Customer experience lead running a distributed support team across chat, phone and social, with a focus on first-contact resolution.

Location: Hurghada, Egypt
Function: Customer Experience · Mid
Experience: 6 years · Remote
Available: 1 month
Industries: Hospitality & Tourism, E-commerce
Languages: Arabic, English, German
Expectation: EGP 32,000 – 42,000 / month

What they've delivered

Took first-contact resolution from 61% to 84% in a year
Cut average response time on social channels to under 12 minutes
Introduced the voice-of-customer review that reshaped three policies

Core skills

Customer journey mapping
Zendesk
Quality assurance
Team leadership
NPS programmes

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Profiles stay anonymous until both sides agree to talk. Quote reference ACS-1130 and an ACS consultant will arrange the introduction, usually within 48 hours.

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